The soft skills workshop is held over the course of three days and aims to help participants develop their skills in various subject areas, including stress management, effective communication, and problem solving. This workshop is carried out in partnership with NAFE’s community-based partner organizations (CBOs), and most of the CBOs host the workshops in their community centers.
During the first day, there are three sessions, each focusing on the following topics: communication, team building, and self-respect. In the communication session, participants define the term and the various means of communication that exist nowadays. They also discuss what factors, in addition to choice of words, are important for effective communication, including tone and volume of voice and body language.
The second session addresses team building skills and how to strengthen office relations. It also focuses on necessary conditions for a peaceful workplace and strategies for conflict resolution. The third session teaches participants about the difference between self-respect and self-esteem, and how they can identify areas of weakness, overcome obstacles to self-respect, and build self-awareness.
Participants begin the second day with a session about positive thinking in which they define mechanisms for building positive thinking and discuss how to apply them to their daily lives. The second session is about stress management, and specifically how to identify and cope with stress in the workplace. The second day is concluded with a session about online communication and its role in our daily and professional lives. This session includes information about specific sites that are common in the workplace, such as Google Analytics, and strategies for effective use of social networking sites.
The third and final day of the workshop begins with a session about developing dialogue skills where participants learn about different forms of dialogue (i.e. persuasion, negotiation, debate, etc.) and widely accepted rules of dialogue (i.e. keeping a steady tone and volume, greeting everyone with respect, etc.).
The second session is about work ethic, including strategies for building one’s own work ethic and for motivating employees or co-workers to work harder. The final session of the day and of the workshop addresses problem solving and offers various models, including the Harvard Model and the IDEAL template.